When using Response Group service there is a small delay between when an Agent answers (answer= picks up handset, presses headset button or clicks on Accept) and when they can start talking. Each Lync client/endpoint provides some indication of exactly when the Agent can start talking, but unfortunately each is slightly different. On some devices the cue is visual, on some audio. (The latest Lync Phone Edition does an excellent job of indicating this via an audio beep so there is no visual cue needed.)
So… here is the grid:
| Phone/Client | Version | Visual Cue | Audio Cue |
| Lync 2010 | 4.0.7577.8087 | Connected. | None |
| Lync Attendant | 4.0.7577.8087 | Beep, Silence, On 2nd Beep you can start to talk. | |
| CX200 | n/a | Handset LED will blink while call is connecting and then go steady when you can talk. | None. |
| Polycom CX300/snom UC600 | n/a | Connected. | None. |
| POLYCOM CX600/HP 4120/AASTRA | 4.0.7577.4066 | Beep once a second and will stop when you can start talking. | |
| snom UC Edition | 8.8.1.1 Beta | Will indicate “Connected”, then “Held By” and then a final “Connected”. Sometime during the “Held By” you can start talking. | None. |
| Lync 2013 Mobile | all | none | Beep once a second and will stop when you can start talking. |
0 comments:
Post a Comment