Wendell Martin, Sales Manager at Landis Computer Technology Solutions, gives his experience using the Plantronics Blackwire C720.
Below is our First Impression Review of Plantronics Blackwire C720: click here
Friday, August 30, 2013
Wednesday, August 28, 2013
Below are some items I’ve noticed around Microsoft Lync coming out of ITExpo Las Vegas 2013. You can book mark as we will update as new items announced.
ITExpo website: click here
Take a look at Lync Partner Solutions Pavilion and events: click here
Announcements
- 8/28/2013 – Lync TVA Server by Broad-Connect
- Description: Lync enable legacy desk phones
- PR – Click Here
- TVA Product page – Click Here
- 8/28/2013 – snom demos “Major New Capabilities” on Lync Qualified phones at ITExpo
- Description: Not announced at this time.
- Supports Skype to Lync federation: Click Here
- PR – Click Here
- Another recently mentioned new Lync Qualified feature: Enhanced Provisioning – Click Here
ITEXPO News
- Tom Keating notes Lync Session “Jam Packed” - Click Here
- “Digium / Asterisk employee who commented that the WebRTC session he attended and this Lync session were the two most well-attended panels..”
Other Recent Announcements
- Microsoft Lync Resilient Branch Appliance by Audiocodes and Sonus: click here
- Audiocodes Working to Lync Qualify New Audiocodes 420HD Desk Phone: click here
- Sangoma: “Lync Express is a big part of what’s happening at Sangoma right now…” click here
Monday, August 26, 2013
Below is my video review.
Audiocodes HD 420HD
Side view
Screen 144x48 pixels
Wallmount vs Desk configuration
Wall mount
Headset, power, PC and Network Ethernet switch
What’s in the box
WebGui looks very similar to Audiocodes gateways and is very accessible.
Codec Support from 420HD web interface shown below. (NOTE: Audiocodes FW release notes indicate Audiocodes has plans to add RTA (Real Time Audio) codec support sometime after Lync certification process complete.
Summary
Notes: Audiocodes notes they are in the process of obtaining Lync Qualified status for Audiocodes 420HD but at the moment it is not certified. Since this is a new Lync device (review done using FW 2.0.1.44.5) some features are currently not implemented that will be on final product.
Pros
- Overall good design for common area or entry level voice centric IP phone
- Nice, large, quality feeling, rubberized buttons
- I like the “Silent” button on incoming call
- Each number button can be easily assigned a speed dial via a nice phone user interface
- Everything you need to wall mount is included in the box
Cons
- No button dedicated to hangup / pickup functionality (depends on context, soft button)
- No dedicated configurable buttons (often called BLF buttons and lit)
- NOTE: does support assigning Speeddials to numeric keys
- Lync functionality is, at the moment, new so has some Lync features not implemented
- Call Park
- Lync Contact List
- Safe transfer
The Audiocodes 420HD seems to me to be a well designed common area and entry level desk phone that can register to Lync and SIP servers. (At the moment the 420HD is not Lync certified) It appears to me that Audiocodes 4xxHD series is designed to be well tuned to the needs of the “PBX experience user”. I think it is good to see Audiocodes planning to join snom and Polycom in the Lync Qualified devices market.
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http://unifiedme.co.uk/2013/07/configuring-audiocodes-400hd-series-phones-with-lync-server-2013/
Sunday, August 25, 2013
Below is my video review of the Logitech H650e USB headset that is Lync Optimized.
Logitech has a new focus on enterprise devices branded as “Logitech for Business” and the Logitech USB Headset Stereo H650e is one of the devices in the line up. (Some others: the Logitech c930e)
Below is a picture of the headset. The H650e is a well built headset that has all the standard features you expect from a stereo USB headset. It does stereo, wideband audio, has acoustic echo cancelation and noise cancelling mic.
I would point out the unique flat tangle resistant USB cord.
The controls for the 650e are on the cord and include: Mute, Pickup/Hang-up, Up and down volume. A nice touch is that you can feel the Up volume versus the Down volume by the raised plus button.
The volume has 25 settings. Top and bottom of range is indicated by a “double beep” and position in range is audibly indicated through the headset.
To visually set or see the audio, click on Windows Speaker tray icon during a call.
The Pickup/Hang-up button has a white indicator light and mute has a red light.
The H650e has a flexible microphone boom that has a rubberized feel. As you will note in the picture above and below, the USB cord is well protected for daily use by “bend protectors” at the plug, controller and entry into the headset, which seems like a very good design to me.
The H650e has a red light to indicate that headset wearer is on a call. This is viewable from behind.
Other stuff in the box: getting Started guide, storage/protector pouch and clip to fasten cord.
The H650e is a Stereo headset so if you want stereo sound delivered when it is available, go into Lync Options | Audio Device and check “Stereo audio playback”. (some premium Lync Optimized device willl create actual stereo sound. examples: Lync Room Systems, the Logitech c930e and some other devices)
Some Notes
There is also a mono version of the H650e. Also there is a DECT wireless version call the Logitech Wireless Headset Dual H820e. (review coming soon)
Summary
Pros
- Stereo, Wide Band audio that sounds great to me
- Tangle resistant USB cord is a nice touch
- Well protected USB cord looks designed for “Business” everyday use
- Lync Optimized
Cons
- at higher volumes I notice a very slight crackle in the feedback audio
My experience with the H650e is that is just works and provides excellent headset quality and experience at a quite reasonable price. When combined with the Logitech c930e you get an audio/video experience with technical specs that, at the moment, are hard to match from another single vendor. If you are a “Plantronics shop”, Logitech for Business is giving some very real reasons to look at alternatives.
Friday, August 23, 2013
New Lync Survivable Branch Option: The Resilient Branch Appliance or RBA Keeps Branches Up Via 3G/4G
I was just alerted to the fact that there is a new Lync Survivable Branch option called the “Resilient Branch Appliance” or RBA. The RBA brings branch survivability via 3G/4G wireless mobile broadband to keep the signaling and data layers operational during WAN outage.
From my quick reading it appears that 3G/4G keeps signaling, presence, address book and web conferencing going during an outage of WAN. Voice is handled via PSTN breakout.
This means that there are 3 options for branch survivability: RBA, SBA and SBS. Alan Percy, in his article on the Audiocodes RBA, gives the below comparison of the RBA, SBA, SBS:
An article by Telecom reseller notes that RBA’s are designed for <15 Office # of Seats, which means the RBA is designed for very small offices. (not sure Telecom resellers source for this though)
The RBA is an interesting idea new option in the survivability line-up, but it should be remembered that it’s design will not survive a datacenter WAN interruption.
RBA Models:
RBA Configuration:
Sonus: Click Here
NOTE: I’m still trying to figure out if this is an official Microsoft moniker or just vendors (Audiocodes and Sonus mention it). I don’t see it mentioned here. or here.
I need to admit that if I had my dream SBA it might include the below features:
- Ability to do Response Groups locally (& during outage)
- Ability to do Call Park locally (and have call park for location) (& during outage)
- some local seamless Voicemail option
See the links below for more information from vendors Audiocodes and Sonus on the RBA:
Audiocodes: http://blog.lyncmigration.com/2013/08/the-cloud-and-lync-survivability.html
Audiocodes models: click here
Sonus
http://stage.sonus.net/sites/default/files/DS_ResilientBranch_9_May_2013.pdf
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Cisco SRST: Click Here
Wednesday, August 21, 2013
An tweet by Mark Gillett, CVP Skype & Lync at Microsoft, alerted me to the fact that Skype now runs in the browser via a small plugin.
How do you get going? Skype didn’t overly advertise to me to download the plugin. Actually I had a little time finding it. (probably looking too hard…) Below are the steps I followed:
Goto People and find a user that is online. Now click on Video Call.
You will be asked to agree to a TOU & Privacy Policy.
Now the plugin will start downloading.
The plugin is approximately 4MB. (as shown below)
Watch for the Security Warning and click Run
Done!
You can now start a call either from the People screen or the Communication pane.
The Skype plugin is a different Window. (from the browser)
Call in progress
Pop out IM during a call
You can also launch via the Communication pane.
Our Outlook
Some notes:
- Skype from Browser does not require the Skype app, just the plugin
- The plugin is around 4MB
- Incoming Calls popup much like Skype client
- I haven’t figured how to change audio/video devices (if you know, please comment)
- Make sure geo.gateway.messenger.live.com is not blocked on your network.
- Multiplatform support (source)
- Windows: Explorer 8+, Chrome 19, Firefox 12
- MAC: Chrome, Firefox
It looks like Skype is okay running in the browser. (albeit using a plug-in) Will there be this same openness to running “native” in a browser? Interesting road ahead.
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